POSITIVE IMPACT
Communication
- Cost
savings by using IT instead of normal telephone
Information
management
- Data
mining of customer information to produce lists for targeted advertising
Security
- Can
also solve or reduce some security problems.Encryption
methods can keep data safe from unauthorized people
NEGATIVE IMPACT
Cost
- A
lot of ICT hardware and software is expensive, both to purchase and to maintain
Competition
- If
the organisation
is competing for customers
or
donations, they may lose out to other organisations
that can offer the same service for less money.
Security
- Data
must be kept secure, Internet connections must be protected from attack, new
viruses and other forms of malware are released nearly every day.
REFERENCE
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